Website Help

• How do I make sure I'm getting my Schachter Energy Report E-mails?

  To ensure you are getting your important, timely messages from the Schachter Energy Report, please ensure that the e-mail address "info@schachterenergyreport.ca" and "noreply@schachterenergyreport.ca" is whitelisted in your mail program. Whitelisting (or adding an address to a "safe senders list"...

• How do I log in to the Members section of SchachterEnergyReport.ca?

  The Members section is available here. You’ll need to enter your personal Username and Password.  You can bookmark the SER login page on your computer for quick access.

• I've lost my password. How can I reset it?

  First, make sure you are already logged out of the system. Visit the log-in page, and you will see a "Lost your password?" link, as shown. Click it, and an e-mail will be sent to you which allows you to reset your password.

• How do I change my account information?

  Once you are logged in using your existing password, you can change your e-mail address, password, and any other personal information in My Account - as well as switching your current subscription. Address, Payment methods, and Change Email & Password are available for you to change content.

• Are my username and password case sensitive?

  Yes they are. Please ensure you remember your username and password exactly.

• It says content is restricted, but I'm a member. How can I access my content?

  The Schachter Energy Report is password protected. You have to log in using your user name and password. If you are having any issues with your access to the Schachter Energy Report restricted pages, please try clearing your cache using the following instructions: Internet Explorer Google Chrome...

• I need to talk to someone about my issue or order.

  The e-mail help line is support@schachterenergyreport.ca and e-mails are answered within two business days, but if you need to leave a message, the office help line is: 1.800.974.1326.